A call centre and a back-office company in Europe
was looking for a solution for their customers to
arrange a communication channel and schedule a
call so that company can provide on time service
for their customers.
Being in customer service for this company required to be on time and on schedule and managing vast number of customers for each call representative was a consuming much time in scheduling leading to lost or unsatisfied customers.
Infimetrics proposed a mobile application solution for the end customer to create a call for specified date and time which was automatically gets created in the calendar of a service representative.
Customer on one hand can easily configure according to their suitable date and time and
on the other hand a service representative can manage the calls without wasting time.
This solution helped company to reduce lead time and also kept the customer engaged creating a happy customer experience.
Customer can now record calls form their mobile to reduce lead time
Service representative can now effectively manage their calender inbuilt
Better customer relationship management for customer retention