IInfimetrics created a solution for Performance measurement and evaluation of the work force along with data analytics which helps the management to improve training and quality of process.
An European BPO company was spending too
much time and resources to monitor the
performance of the team and propose a training
schedule based on the shortcomings.
The company was using the old paper-based method to record the performance of each employee. Manual methods were giving incorrect results and consuming precious time.
A web based solution was designed for the call centre unit to record the performance of an employee in real time to generate the individual performance score. Based on the score and the area where improvement is needed the team leader proposes the training schedule for the employee.
The solution was remarkably being used for internal training and improvement programmes and saved 40 percent of the time. This solution not only saved time but also Solution improved the business processes.
Realtime performance monitoring saves time and effort
Results helped to improve process efficiency
Improved employee productivity and performance
Improved employee productivity and performance