Overview

IInfimetrics created a solution for Performance measurement and evaluation of the work force along with data analytics which helps the management to improve training and quality of process.

Technology

Android iOS UI/UX design
PHF ASP .Net

Industry

Telecommunication
8
Team Members
3Months
to launch the first mobile app version
72Months
of ongoing development

Business Need

An European BPO company was spending too much time and resources to monitor the performance of the team and propose a training schedule based on the shortcomings.

The Problem

The company was using the old paper-based method to record the performance of each employee. Manual methods were giving incorrect results and consuming precious time.

Solution

A web based solution was designed for the call centre unit to record the performance of an employee in real time to generate the individual performance score. Based on the score and the area where improvement is needed the team leader proposes the training schedule for the employee.


The solution was remarkably being used for internal training and improvement programmes and saved 40 percent of the time. This solution not only saved time but also Solution improved the business processes.

Benefits Achieved

Help in Digital transformation

Realtime performance monitoring saves time and effort

Save cost with Optimize process

Results helped to improve process efficiency

Address resources and tech challenge

Improved employee productivity and performance

Address resources and tech challenge

Improved employee productivity and performance